All personal data collected through this website is handled in accordance with the same privacy policies and security measures applied by www.sofa-covers.co.uk.
This Privacy Policy describes how www.sofa-covers.co.uk (hereinafter, the “Site”, “we” or “us”) collects, uses and discloses your personal information when you visit or use our services, make a purchase on www.sofa-covers.co.uk (hereinafter, the “Site”) or contact us in any other way in relation to the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor or any other individual whose information we have collected in accordance with this Privacy Policy.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal or regulatory reasons. We will publish the revised Policy on the Site, update the “Last Updated” date and take any other measures required by applicable law.
Collection and Use of Your Personal Information
In order to provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable Terms of Service and protect or defend the Services, our rights, those of our users and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term “personal information” is used to refer to information that identifies or describes you individually, as well as information that can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information You Provide Directly
The information you submit directly through our Services may include the following:
- Contact details: includes your name, address, phone number and email address.
- Order information: includes your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information: includes your username, password, security questions and other information used for account security.
- Customer service information: includes information you choose to provide in communications with us, such as when you submit a message through the Services.
Some Service features may require you to provide certain information directly. You may choose not to provide this data; however, it may prevent you from using or accessing those features.
Information We Automatically Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (hereafter “Usage Data”). For this purpose, we may use cookies, pixels and similar technologies (hereafter “Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information about your interaction with the Services.
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that back our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) in order to process your payment, fulfil your order and thereby fulfil our contract with you.
When you visit our Site, open or click on any emails we send, or interact with our Services or advertisements, we or the third-parties we work with may automatically collect certain information via online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also see the section below, “Third-Party Websites and Links”.
Use of Your Personal Information
Provision of Products and Services: We use your personal information to provide the Services and thereby fulfil our contract with you, which includes processing your payments, fulfilling orders, shipping notifications related to your account and purchases, returns, exchanges or other transactions, as well as creating, maintaining and managing your account and other features associated with your account.
Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising and marketing communications by email, SMS or postal mail, as well as showing you product or service advertisements. This may include using your personal information to better tailor the Services and advertising both on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding potential fraudulent, illegal or malicious activity. Should you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other account details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data-processing activities is our legitimate interest in maintaining the security of our website, for both you and other customers, pursuant to Article 6(1)(f) of the GDPR.
Communications and Service Improvement: We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest in being able to respond to you, deliver effective services and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.
Cookies
As with many other websites, our Site also uses cookies. For detailed information about the cookies we use, please see the functioning of our store. We use Cookies to operate and improve our Site and our Services (which includes remembering your actions and preferences) as well as to analyse and better understand how users interact with the Services (in our legitimate interest to manage, improve and optimise the Services). We may also allow third-party service providers to use Cookies on our Site to better personalise services, products and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you may choose to set your browser to remove or reject Cookies via your browser controls. Please be aware that removing or blocking Cookies may negatively affect your user experience and may cause some features and functionalities of the Services to stop working correctly or to be unavailable. In addition, blocking Cookies may not prevent the sharing of information to third parties, such as our advertising partners.
Our website also recognises the Global Privacy Control (“GPC”) signal, which allows you to opt-out of certain uses or disclosures of your information. If you notify us of your preference via the GPC signal, we will treat that signal as a valid opt-out request to no longer share/receive targeted advertising for the browser or device associated and, if we are able to link that device to an account, we will also apply the request to the account. For more information about the Global Privacy Control, please visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognise other “Do Not Track (DNT)” signals that may be sent from your web browser or device.
Disclosure of Your Personal Information
Under certain circumstances, we may disclose your personal information to third parties for contractual, legitimate or other reasons under this Privacy Policy. Such circumstances may include the following:
- To service providers or other third parties who perform services on our behalf (for example, IT services, payment processing, data analysis, customer service, cloud storage, order fulfilment and delivery).
- To our marketing and business partners to show you advertising and provide services to you. Our marketing/business partners will use your information in accordance with their own privacy notices.
- When you indicate, request or otherwise consent that we disclose certain information to third parties, such as for sending products or via social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest of operating a successful business.
- In connection with business transactions, such as mergers or insolvency, to satisfy applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce the applicable Terms of Service and protect or defend the Services, our rights, those of our users and others.
International Users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal information may also be processed by personnel and service providers in those countries.
If we transfer your personal data outside Europe, we will use recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent UK regulatory contract, as appropriate, unless the data transfer is to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Terms and conditions, or you wish to exercise any of your rights, you may contact us at contact@sofa-covers.co.uk.
For the purposes of applicable data protection laws, and unless otherwise specified, we are the data controller of your personal information.